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12GO is a handy site for booking transport tickets across Asia and beyond, including trains, buses, ferries and flights. If you’re planning a trip to Thailand, Vietnam, Indonesia or other spots in the region, it’s worth knowing about. The platform offers a way to compare options and book in advance, which can save time and hassle once you’re on the ground. This page will help you get the most from 12GO, with tips and answers to common questions.

Last verified: todayEdited by: the grabr.eu team
2.5 / 5

About 12GO

12GO started out specialising in travel tickets around Southeast Asia, and that’s still where it’s strongest. It sells everything from train rides and bus journeys to ferry crossings and short-haul flights. The site pulls together schedules and prices from various transport companies, so you can see your options in one place rather than hopping between different websites. Travellers who want to plan ahead find it useful, especially if they don’t want to risk arriving at a station only to find tickets sold out or confusing to buy on the spot.

People booking through 12GO tend to be backpackers, holidaymakers, and locals who prefer the convenience of online booking. The site supports English and a handful of Asian languages, which helps international visitors. While the prices aren’t always the absolute cheapest (booking direct can sometimes save a few pounds), the ease of use and ability to hold tickets ahead is what many customers appreciate. It’s not perfect – some routes aren’t covered, and customer service can be patchy – but for popular routes in Thailand, Vietnam, Malaysia and Indonesia, it’s a solid option.

The interface is straightforward, though occasionally it feels a bit clunky or slow. Payment options include credit cards and PayPal, though some users mention issues with certain payment methods depending on country. Overall, 12GO is a useful tool for anyone needing reliable transport bookings in Asia without faffing about in person or relying on dodgy local agents.

Money-saving tips for 12GO

01

Book tickets early

Prices on 12GO tend to be more reasonable if you book your train, bus or ferry tickets well ahead of travel dates. Last-minute bookings can sometimes mean higher prices or limited availability, especially on popular routes. If your plans are set, lock in your tickets early to avoid paying a premium or missing out.

02

Check multiple routes

Sometimes it pays to compare alternative routes or nearby stations on 12GO. For example, a bus departing from a different town or a train with a changeover might be cheaper. It takes a bit of extra effort but can save a few pounds and give you more flexibility.

03

Use PayPal for payments

If you have a PayPal account, try using it to pay on 12GO. Some users find PayPal payments more reliable and smoother than cards, especially when booking from outside Asia. It can also help with buyer protection if issues arise with your booking.

12GO FAQ

Can I get a refund if I change my plans?

Refund policies on 12GO vary depending on the transport operator you book with. Some tickets are fully refundable if you cancel in time, others are partially refundable or non-refundable. It’s important to check the terms on each ticket before buying. If you need flexibility, look for tickets that explicitly state their cancellation and refund rules, or consider travel insurance to cover unforeseen changes.

How reliable is 12GO’s customer service?

Customer service experience with 12GO is a bit hit and miss. Many users find them responsive on email but not lightning fast. Phone support isn’t always easy to reach, especially outside office hours in Asia. It’s best to sort out any issues well ahead of travel rather than leaving it till last minute. Also, keep all booking confirmations and reference numbers handy.

Are the prices on 12GO cheaper than buying direct?

Not always. Sometimes booking directly with bus or train operators can be a bit cheaper, but 12GO offers the convenience of seeing multiple options in one place and booking online in English. For international travellers, that convenience often outweighs a small price difference. It’s worth checking prices on the official carrier’s site if you speak the local language, but for most people, 12GO simplifies the process.

What payment methods does 12GO accept?

12GO accepts credit and debit cards (Visa, MasterCard) and PayPal. Payment options can depend on your location, and some users report that certain cards are declined if not issued in Asia. PayPal is generally a safe bet for international bookings. Always double-check the payment page before confirming, and make sure your card has sufficient funds and is authorised for international transactions.

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