12GO started out specialising in travel tickets around Southeast Asia, and that’s still where it’s strongest. It sells everything from train rides and bus journeys to ferry crossings and short-haul flights. The site pulls together schedules and prices from various transport companies, so you can see your options in one place rather than hopping between different websites. Travellers who want to plan ahead find it useful, especially if they don’t want to risk arriving at a station only to find tickets sold out or confusing to buy on the spot.
People booking through 12GO tend to be backpackers, holidaymakers, and locals who prefer the convenience of online booking. The site supports English and a handful of Asian languages, which helps international visitors. While the prices aren’t always the absolute cheapest (booking direct can sometimes save a few pounds), the ease of use and ability to hold tickets ahead is what many customers appreciate. It’s not perfect – some routes aren’t covered, and customer service can be patchy – but for popular routes in Thailand, Vietnam, Malaysia and Indonesia, it’s a solid option.
The interface is straightforward, though occasionally it feels a bit clunky or slow. Payment options include credit cards and PayPal, though some users mention issues with certain payment methods depending on country. Overall, 12GO is a useful tool for anyone needing reliable transport bookings in Asia without faffing about in person or relying on dodgy local agents.