Airhelp.com INT is a company that specialises in assisting passengers who’ve had their flights delayed, cancelled or overbooked. Rather than booking flights or holidays, they focus on making sure travellers get the compensation they’re legally entitled to under EU regulations, like EC 261. It’s the kind of service that appeals to anyone who’s been stuck at the airport and felt like they should be getting something back but didn’t know where to start. You submit your flight details and they take care of the paperwork and negotiations, which can be a bit of a headache if you’re not familiar with the process.
People who use airhelp.com INT tend to be those who travel regularly or have had a particularly bad experience with a flight. It’s handy for business travellers or holidaymakers who can’t afford to waste time chasing airlines. They do charge a fee if they succeed in getting you compensation, so it’s not free, but for many it’s worth it to avoid the hassle. The website is straightforward enough, though some users say customer service can be patchy when disputes get tricky. Still, it’s probably the best-known firm doing this kind of claim work and generally worth a look if you feel short-changed by your airline.